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Eleanor Thompson is a company that is dedicated to teaching soft skill sets that reinforces Good Character, Habits and Thoughts.

Our aim is to

  • Breed a new cadre of people who through our courses, will master the Exceptional value Excellence has on Personal, Business and Economic Growth, Service, Leadership and productivity
  • Groom disciplined, highly skilled and marketable workforce.
  • Develop individuals with a heightened consciousness for Service and problem solving.
  • Improve trainees ability to think outside the box
  • Raise a generation of individuals of exemplary character that will potentially transform any sector.

National Service Excellence 2019

October 24th, 2019
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NSEI 2019

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  • The benefits of a culture of excellence cannot be overemphasized. In order for a culture of service excellence to grow and thrive, management must have a burning desire for it to be that way and the energy to ensure that this desire spreads throughout the organization and remains there permanently. #IStandforexcellence #InspireExcellence
  • Credit to from @ieiafrica (@get_regrann) - Yaaay!!! It is excursion day at Gen Z Personal and Creative Thinking Class 2019 and we are excited 🕺 We are going to the Dano & Kellogg’s Plant at Lekki Free Trade Zone to learn about the process of making milk and cornflakes. Stay with us for updates on our visit. #InspireExcellence #IStandforExcellence #GenZ #Class2019 #HowItIsmade - #regrann
  • While businesses remain focused on maximizing profit for owners and stakeholders, new ideas about what defines success have been added. These include the ability to delight customers, demonstrate socially conscious acumen, and lead in innovation.These goals can be measured and achieved by utilizing empathy in business functions. Empathy helps companies better serve their customer base by having a clearer understanding of the customer’s needs. Similarly, leaders who respond to their own employees with empathy will develop a more excellent workforce #IStandforexcellence #InspireExcellence
  • Credit to from @ieiafrica (@get_regrann) - There is a need to evaluate the choices you make. If it doesn’t inspire you, it probably isn’t worth it. Inspire yourself! #InspireExcellence #IStandForExcellence #EvaluateYourChoices - #regrann
  • The values and culture of service must be continually reinforced to every employee, from senior managers to line employees. Unless leaders at every level practice the values that underlie the company's culture, they are merely paying lip service to the culture. It is up to managers and supervisors, therefore, to demonstrate values through their consistent example and to “preach” the message at every opportunity.As an example, the Ritz-Carlton Hotel Company reinforces its service principles every day during every shift in every one of their properties world-wide. Every employee, from senior executives to the most recently hired worker, attends a “Daily Line Up” where values are discussed in the context of their jobs and departments. To further reinforce the culture of service every employee carries a pocket card summarizing core values. #IStandforexcellence #InspireExcellence
  • Credit to from @ieiafrica (@get_regrann) - Excuses are delaying tactics which rob one of an irrecoverable asset, TIME. On the journey to excellence, there is no room for excuses because the top recognizes only impact. What excuses have you been making? Do you realize you've been making them for too long? Turn a new leaf today and choose IMPACT over excuses. Act today! #InspireExcellence #IStandForExcellence #MondayMotivation - #regrann
  • The excellence mindset, searches for ways to add value in every transaction. Remember, if everyone is offering the same thing, these factors of the product or service become the basic minimum, or the expected norm in the market. If you want to stand out as an excellent person or as a producer, you have to “plus” whatever you are doing so that your customer perceives you and your offering as being superior to that of your competitors. Focus on adding value, and getting a steady stream of new clients or customers will no longer be an issue. #inspireexcellence #Istandforexcellence
  • Credit to from @ieiafrica (@get_regrann) - The Generation Z Personal and Creative Excellence Class 2019 commenced yesterday and we are super excited 🕺 The first day afforded us the time to bond with participants and for them to get to know each other. The kids shared their expectations for the class and expressed their views on various topics. They are enthusiastic about learning skills that will better prepare them for the future and are ready to learn. #InspireExcellence #IStandForExcellence #Class2019GenZ #PersonalAndCreativeExcellence - #regrann
  • Service is the extent to which a service meets the customer’s needs and expectations. Whereas excellent service is when these experiences are surpassed and when customers feel that they have received that little unexpected extra in the shape of extra effort. Sometimes that little unexpected extra can come in different shapes and forms such as a smile, a positive remark, random acts of kindness or the additional effort by a service professional going the extra mile. #inspireexcellence #Istandforexcellence
  • Did you know, a person who has just had a bad day at the office is likely to perceive the service of the restaurant as less favorable than if the same person had had a great day at the office? Many things affect overall perception; some of these are even outside the realm of the service provider. Sometimes a smile, a positive remark and random acts of kindness by team members can be the difference between a service that's great and excellent. #inspireexcellence #IStandforexcellence
  • If 10 customers tell their friends, colleagues, family etc. about the poor quality of service received at restaurant A; more than likely 10 of those who were told are thinking of things to do on the up-coming weekend, the next holiday or celebration. These 10 persons, would talk to 10 other persons about the bad service at restaurant A, and the cycle continues. By the end of the month at least 20% of the customers and prospective customers would change their mind about eating at restaurant A. If that restaurant’s monthly income is 1,000,000 naira selling to 100 customers, they will make 20% of 1,000,000 naira LESS. #inspireexcellence #Istandforexcellence
  • Credit to from @ieiafrica (@get_regrann) - Overnight success is a myth. Lasting successes are built over time with dedication, consistency and perseverance. To exude excellence in any endeavour, a deliberate effort is needed as one cannot become excellent by chance. The seemingly little things you do are a start to something big. Remember, no one climbs a ladder from the top. #InspireExcellence #IStandForExcellence #MondayMotivation #StartSmallGrowBig - #regrann

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